Embassy Suites By Hilton Chicago Schaumburg Woodfield

spacious rooms, water from front desk

Facilities a little old, not enough electrical outlets

The breakfast and happy hour were nice to have included. Staff was friendly.

The furniture was old, dirty, worn. The mattress in the couch was so old and flat it couldn't be used. I included photos to show how it sagged under the support bars. The rolled up blanket in the closet - not folded - was obviously not washed between guests. So gross.

Towels were not paper thin, good housekeeping.

Awful breakfast. Eggs were runny and undercooked. Tators tots? Really? Food was cold. Spend the $$ and go to Wildberry Pancakes. You'll wait a bit, it's worth it! Front desk staff wasn't able to find our reservation. Rude check in.

The scenary, the breakfast and manager special.

I received a room that had 2 blankets that smelled like urine. The night desk person was rude when I explained the situation. One of the room phones was not initially functional. The room door would stick. You are not allowed to get your Hilton honors points when you book through a third party.

The breakfast

The fact that my wife and I have been there every two weeks for the last three months and have not been recognized by the staff or offered discounts. .we even brought family this last time

The overall facilities were ok. The atrium was beautiful. The happy hour was pretty nice, not terribly crowded. All staff encountered we're very kind - no complaints there.

First off, my sister and I were traveling together with our families with small children. We called a week ahead and asked for rooms near each other. The woman we spoke too said yes and said our rooms would be 'across the hall.' There are no 'halls' so right off the bat we knew that wasn't true. Turns out, our rooms were on the same floor but completely opposite sides of the hotel- physically the two rooms could not be further apart. We asked at the desk for a possible change and were told it was not possible. The pool area, and water in the pool, were freezing. Our almost two year old could not stay in there long as he was completely shivering. The room itself was really dated, it was just overall kind of 'dirty.' I didn't feel comfortable sitting down and hanging out. At the happy hour I was given two wine glasses that were completely disgusting with huge lipstick stains on the rim that looked like they were not washed at all. Lastly, I felt like a child with all kinds of rules while in the atrium. There is absolutely no outside food or drinks allowed. So, at happy hour, I was not allowed to bring in little snacks for my toddler. Additionally, we all ordered food from the restaurant inside the hotel and were trying to find a place to sit down and eat it. We were basically harassed asking where the food was from and one waiter said he would 'let it slide this time.' No worries. There will not be a next time- you've scared us off.

It is a great location. We like the open feel the atrium provides. Beds were comfortable. Love having the living area.

Managers reception used to be an adult activity held in the bar. This trip the reception was in the breakfast area and kid were running everywhere. Not quite the same feeling. If we had known it would be a family event we would have gone out to a bar. I woke at 6:30 to very loud piano music playing in the atrium or resturant not sure and the person at the desk when I checked out was rather clueless about it.

Location

The fabric of the couch had a hole in it about the size of a half dollar . . .

Staff, room and amenities

The omelot cook was not pleasant

Very relaxing! We had a great time!

I would say it's time for a fresh coat of paint and some new carpet.

The front desk was super accommodating

Nothing

Breakfast was excellent. Location is great. Staff very helpful. Room size is generous.

Little bit of an odor in our room.

The staff were super friendly and went out above and beyond to make sure we were happy!

The property was a little dated it could do with a small face life.

Breakfast!!

Interior room.

I love the total ambiance of the hotel!

Having to pay for WiFi - the prices should include in all areas